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Artcraft Shipping and Returns Policy

Shipping and Returns Policy

Shipping Timeline

Artcraft commits to processing and shipping orders within 48 hours of being placed on regular business day, or the next business day following a weekend, whichever is sooner.

Delivery time within Canada is normally 3-10 days. Please note that we are located on a small Island on the west coast of Canada, so delivery times may be longer than expected. Some delays are beyond our control and we thank you  in advance for understanding.

 

Incorrect Address

Artcraft will not be held not responsible if items are shipped to an incorrect address if the customer has failed to fill out their address form completely and/or correctly. The customer is responsible for re-shipping charges on incorrectly entered addresses.

 

Exchange or Store Credit 

Artcraft is happy to offer exchange or store credit for items brought or sent back within 30 days of purchase. Due to the nature of our products and our relationship with our artists, we cannot offer refunds.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Sale items 

Only regular-priced items may be exchanged or returned for store credit. All sales are final on reduced-price and seasonal items.

 

Shipping items for exchange 

To return your product to us for exchange or store credit, contact us at  shop@ssartscouncil.com or 250-537-0899. Our address is 114 Rainbow Road, Salt Spring Isl., BC, Canada V8K 2V5.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping from any country outside of Canada please mark your package clearly that "Country of Origin is Canada.” 

If you are shipping an item valued over $75, please consider using a shipping service with tracking or purchasing shipping insurance. Artcraft is not responsible for returned items lost in the mail.

 

Damaged items 

If you believe your item is defective, damaged in transit, or your order is incorrect, please contact us so that we can evaluate the issue and make it right. We can be contacted at shop@ssartscouncil.com or 250-537-0899. Damaged or incorrect items will be replaced by exchange only.

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