Shipping Timeline

Artcraft commits to shipping most orders within 48 hours of being placed on regular business day, or the next business day following a weekend/holiday.

Photo prints are made to order and will require two additional business days for processing.

Delivery time within Canada is normally 3-10 days. Please note that we are located on a small Island on the west coast of Canada, so post office hours can be limited and delivery times may be longer than expected. Some delays are beyond our control and we thank you  in advance for understanding.

Incorrect Address

Artcraft will not be held not responsible if items are shipped to an incorrect address if the customer has failed to fill out their address form completely and/or correctly. The customer is responsible for re-shipping charges on incorrectly entered addresses.

Shipping items for exchange 

To return your product to us for exchange or store credit, contact us at  shop@ssartscouncil.com or 250-537-0899. Our address is 114 Rainbow Road, Salt Spring Isl., BC, Canada V8K 2P5.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping from any country outside of Canada please mark your package clearly that "Country of Origin is Canada.” 

If you are shipping an item valued over $75, please consider using a shipping service with tracking or purchasing shipping insurance. Artcraft is not responsible for returned items lost in the mail.

Damaged items 

If you believe your item is defective, damaged in transit, or your order is incorrect, please contact us so that we can evaluate the issue and make it right. We can be contacted at shop@ssartscouncil.com or 250-537-0899. Damaged or incorrect items will be replaced by exchange only.

Environmental CommitmentArtcraft is committed to preserving the delicate ecosystems that make our island home unique, and whose natural beauty has inspired generations of artists, and we choose packaging to reflect that. Learn more here.

Exchange or Store Credit 

Artcraft is happy to offer exchange or store credit for items brought or sent back within 30 days of purchase. Due to the nature of our products and our relationship with our artists, we cannot offer refunds.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items 

Only regular-priced items may be exchanged or returned for store credit. All sales are final on reduced-price and seasonal items.

Damage and other issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at shop@ssartscouncil.com or using the Contact form HERE

THIS WEBSITE PRIVACY POLICY HAS BEEN DEVELOPED TO DEMONSTRATE OUR COMMITMENT TO PROTECTING INFORMATION SUBMITTED TO SALT SPRING ARTS.

We receive, collect and store any information you enter on our website for the purposes expressed at the point of collection. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet, your connection information, and how you use our website. We use analytic software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

When you provide personal information on our website, your personal information will be used for the specific reasons stated. A few examples of this include: when artists submit their personal information for our artist’s directory, that information is stored and presented on our website; when you subscribe to our newsletter, we collect the email address you provide us, and that is stored on MailChimp. When you complete a registration, application, or membership form on our website, the information you provide is collected and stored on a google drive or office computer electronically.

Why do we collect personal information on our website?

We collect personal Information on our website to provide, assess, and improve our programming and services; to conduct transactions; to optimize our website users’ experience; to establish and maintain relationships with our stakeholders; to maintain current and accurate information; and to inform stakeholders.

How do we store, use, share and disclose your site visitors’ personal information?

Our website is hosted and maintained by Imagine That Graphics. They store your data on secure servers behind a firewall. Data collected by our online forms and Mailchimp is also stored securely on their respective platforms.

All payment information collected through our website adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your activities conducted on our website for the following reasons: to troubleshoot problems you may be having, to process a transaction, to request information, and to send you relevant updates. For these purposes we may contact you via email, telephone, or text message.

What are cookies and how do we use them?

Cookies are very small data files that are stored on your computer or mobile devices when you visit our website. This is standard practice for websites. We use cookies to deliver a high-quality experience and make our website easier for you to use. For example, we use cookies to collect statistics on how our website is used and also keep track of your preferences, including items you have placed in your electronic shopping cart. We may collect data about how you use our website so that we can update our service and program planning to meet our user’s needs and preferences, and so that we can optimize our website design. Most web browsers automatically accept cookies, but if you do not wish to have cookies enabled, you can adjust your browser settings to decline them or to alert you when cookies are being sent. If you decline cookies, you will still be able to use our website, but certain features may be affected.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and request regarding your privacy

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ssartscouncil.com or send mail to Salt Spring Arts Council, 114 Rainbow Road, Salt Spring Island, B.C. V8K 2V5.

Policy Update: January 19, 2020

Artcraft is committed to preserving the delicate ecosystems that make our island home unique, and whose natural beauty has inspired generations of artists. We strive to maintain a small ecological footprint and are equally committed to the health of our planet as a whole.

Artcraft uses 100% recycled paper packaging as our first choice, including tissue paper, gift boxes, mailing boxes and envelope mailers when possible. Our paper-based logo stickers and thank you cards are printed by Vistaprint, a Canadian company that is certified by The Forest Stewardship Council. Ninety-five % of the paper they print on is certified to the highest standard of responsible forestry.

We hope that our packaging material will be reused, recycled or composted at the end of its life and aim to have 100% of our packaging recyclable or compostable.

In some cases, such as with fragile ceramic goods, we currently use plastic bubble wrap for shipping. In British Columbia, bubble wrap is accepted at recycling depots under the flexible plastic packaging category. We are working to eliminate all plastic packaging use within the year.